Life Insurers Reevaluate Amid Rising Mental Health Claims

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Last year, life insurance companies in Australia disbursed an unprecedented $2.2 billion for mental health claims, with income protection claims reaching over $884 million. This figure is nearly double the amount paid out in 2020, indicating a significant shift in the landscape of insurance claims.

Christine Cupitt, CEO of the Council, has expressed growing concern over the pressure this trend is placing on the industry. She points out that mental health conditions are leading many individuals, particularly younger Australians, to exit the workforce permanently. According to Cupitt, the incidence of TPD claims among Australians in their 30s has surged by an astounding 732% over the past decade.

Cupitt calls for a reassessment of the current framework, emphasizing that many individuals feel compelled to classify themselves as totally and permanently disabled, even when medical assessments suggest potential for recovery. This situation demands a strategic overhaul to foster a more resilient and mentally fit community.

While insurers remain committed to supporting those significantly impacted by mental health issues, there is an urgent need to rethink customer service approaches. The aim is to devise innovative solutions that can better serve Australians in an evolving landscape over the coming decades.

Published:Wednesday, 16th Jul 2025
Source: Paige Estritori

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