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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Europ Assistance Australia (EAA) has achieved a significant milestone by obtaining a general insurance licence from the Australian Prudential Regulation Authority (APRA). This development allows EAA to underwrite its own travel insurance products, marking a new chapter in its commitment to Australian travellers. - read more
Recent insights from the Royal Automobile Club of Victoria (RACV) reveal a concerning trend among Australian travellers: 35% are purchasing travel insurance within seven days of departure, with 5% waiting until the day they leave. This last-minute approach can lead to significant gaps in coverage and benefits. - read more
Allianz Partners is calling on Australian travellers to reassess their approach to travel insurance, following research revealing that 14% of Australians embark on overseas trips without any coverage. This statistic is even more pronounced among younger travellers under 30, with 23% travelling uninsured. - read more
Europ Assistance Australia (EAA) has achieved a significant milestone by obtaining a general insurer licence, allowing the company to underwrite its own travel insurance products. This development underscores EAA's dedication to the Australian market and its travellers. - read more
The escalation of conflict in the Middle East has resulted in significant disruptions to air travel, affecting numerous Australian travellers. Airspace closures over countries such as Iran, Iraq, Israel, Syria, Kuwait, Bahrain, Jordan, and the United Arab Emirates have led to widespread flight cancellations and delays. - read more
Welcome to our guide on travel insurance! Whether you're planning a domestic getaway or an international adventure, travel insurance is a crucial part of your trip preparation. It provides peace of mind by covering unexpected expenses like medical emergencies, trip cancellations, and lost luggage. For Australian travellers, it is particularly important given the distance and expense often involved in overseas trips. - read more
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Australians are known for their adventurous spirit, often seeking thrills through activities such as bungee jumping, surfing, and skiing. Adventure sports provide an adrenaline rush and an escape from the everyday routine, making them highly appealing to those who crave excitement and challenge. - read more
Japan's springtime is an unfolding story of colour and culture that captures the hearts of travellers worldwide. As the winter snow melts away, the country is draped in a vibrant pink hue, heralding the arrival of the much-anticipated Sakura season. This period is not just a natural spectacle but also a timeless symbol of renewal and hope in Japanese culture. - read more
Knowledgebase
Insurance broker: An agent acting on behalf of the insured (not the insurance company) who negotiates the terms and cover provided by the insurer in the insurance policy.
