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travel.insuranceonline.com.au

How can we help you today?

Whether you’d like to explore Travel Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Travel Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Bali Flight Disruptions Put Natural Disaster Cover in the Spotlight
Bali Flight Disruptions Put Natural Disaster Cover in the Spotlight
04 Aug 2026: Paige Estritori
Renewed flight disruption around Bali has put natural disaster cover back in focus for Australian travellers, after volcanic ash activity in Indonesia again showed how quickly a straightforward holiday can become a logistical and financial problem. When airlines delay, cancel or reroute services, travellers may face extra accommodation, meals, transport, missed tours and rearranged connections, often before they have a clear answer on what their insurer will pay. - read more
Why Cruise Holidays Need a Closer Look at Travel Insurance
Why Cruise Holidays Need a Closer Look at Travel Insurance
28 Jul 2026: Paige Estritori
Recent consumer guidance has put cruise holidays back under the travel insurance microscope, with Australian travellers being reminded that a cruise is not always treated the same way as a standard land-based trip. While many people assume a general policy will automatically protect them once they board, cruise travel can involve its own conditions, limits and exclusions. - read more
Overseas Medical Emergency Puts Travel Insurance Back in Focus
Overseas Medical Emergency Puts Travel Insurance Back in Focus
21 Jul 2026: Paige Estritori
A recent Australian travel insurance case has offered a sharp reminder that the most expensive travel risk is often the one no traveller expects. According to Finder, an Australian woman who became seriously ill while 19 weeks pregnant in Mallorca faced medical costs of more than $40,000 after being taken to hospital by ambulance. The ambulance component alone reportedly reached $12,000, with the remaining costs linked to hospital admission, testing and treatment. - read more
Bali Theft Warnings Highlight a Bigger Travel Insurance Question
Bali Theft Warnings Highlight a Bigger Travel Insurance Question
14 Jul 2026: Paige Estritori
Recent reports of phone and jewellery snatch-thefts in popular Bali tourist areas have put personal belongings back in the travel insurance spotlight. For Australians heading to Indonesia, the issue is not simply whether a stolen phone can be claimed. It is whether the policy they choose properly matches the risks they are most likely to face while away. - read more
School Holiday Travel Highlights a New Test for Insurance Cover
School Holiday Travel Highlights a New Test for Insurance Cover
05 Jul 2026: Paige Estritori
Australia’s winter school holiday rush has put travel insurance back in the spotlight, with families heading to Bali, Fiji and Thailand, skiers travelling to New Zealand and domestic holidaymakers chasing either snow or sunshine closer to home. But this year’s peak period is unfolding against a more unsettled backdrop: geopolitical tension, airspace closures, airline disruption and a growing expectation that insurers should do more than reimburse costs after the event. - read more
Travel Insurance Articles

Traveling on a Budget: Money-Saving Tips for Australians Traveling Overseas
Traveling on a Budget: Money-Saving Tips for Australians Traveling Overseas
Traveling overseas is an exciting experience yet can be challenging, especially for Australians on a budget. With careful planning and budgeting, it is possible to make the most out of your trip without breaking the bank. This article provides valuable money-saving tips for Australians looking to explore the world on a restricted budget. - read more
Protect Yourself: Understanding Travel Insurance Fraud Risks in Australia
Protect Yourself: Understanding Travel Insurance Fraud Risks in Australia
Travel insurance fraud involves deceitful practices that take advantage of insurance policies designed to offer protection against travel-related risks. It can manifest in various forms, such as exaggerated claims or false reporting of lost items, aiming to gain an undeserved financial benefit from the insurer. - read more
A Step-by-Step Guide to Making Travel Insurance Claims Hassle-Free
A Step-by-Step Guide to Making Travel Insurance Claims Hassle-Free
Travel insurance is a crucial aspect of planning a trip, especially for Australian travelers who venture far and wide. With the vast array of destinations Australians frequent, from exploring the natural wonders of the Outback to adventuring abroad, having a safety net in place can provide peace of mind. - read more
Top Mistakes to Avoid When Buying Travel Insurance in Australia
Top Mistakes to Avoid When Buying Travel Insurance in Australia
Welcome to our guide on travel insurance! Whether you're planning a domestic getaway or an international adventure, travel insurance is a crucial part of your trip preparation. It provides peace of mind by covering unexpected expenses like medical emergencies, trip cancellations, and lost luggage. For Australian travellers, it is particularly important given the distance and expense often involved in overseas trips. - read more
How to Find the Best Travel Insurance Deals in Australia
How to Find the Best Travel Insurance Deals in Australia
Travelling is one of life's greatest joys, but it's not without its risks. This is where travel insurance comes into play for Australians. It ensures peace of mind, knowing that you're covered for unforeseen events such as medical emergencies, trip cancellations, or lost luggage. - read more

Knowledgebase
Subrogation:
An insurance carrier may reserve the "right of subrogation" in the event of a loss. This means that the company may choose to take action to recover the amount of a claim paid to a covered insured if the loss was caused by a third party.