Travel Insurance Online :: News
SHARE

Share this news item!

ASIC Accuses Choosi Pty Ltd of Misleading Insurance Comparison Practices

ASIC Accuses Choosi Pty Ltd of Misleading Insurance Comparison Practices

ASIC Accuses Choosi Pty Ltd of Misleading Insurance Comparison Practices?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Australian Securities and Investments Commission (ASIC) has initiated legal proceedings against Choosi Pty Ltd, alleging deceptive practices in its insurance comparison service.
The regulatory body charges that from July 2019 to June 2025, Choosi misrepresented its offerings, claiming to compare funeral and life insurance policies from multiple insurers while actually only comparing products from a single provider, Hannover Life Re of Australasia Ltd.

The platform, which presented itself as an insurance comparison service, was purportedly a distribution outlet for policies underwritten by Hannover. This arrangement allegedly allowed Choosi to earn considerable commissions from these sales, facilitated by Greenstone Financial Services Pty Ltd, an entity linked with Choosi. Over the stated period, ASIC alleges Choosi sold 4,225 funeral insurance and 9,478 life insurance policies, netting $61 million in commissions.

This legal action underscores the critical need for transparency in financial services, especially those involving consumer comparisons. The case highlights the potential for misleading practices in the insurance industry, raising concerns about consumer trust and informed decision-making.

For consumers, this situation underscores the importance of verifying the authenticity of comparison platforms, ensuring they make informed choices based on reliable information. For the industry, it signals heightened regulatory scrutiny and the possibility of stricter oversight to prevent such misleading representations.

The proceedings against Choosi could lead to significant ramifications for how insurance comparison services are marketed in Australia. If ASIC's allegations are upheld, it may result in stricter regulations, emphasising transparency and accuracy in such services' advertising and operations.

Industry experts suggest that companies involved in financial services and comparisons may need to reassess their marketing practices to ensure adherence to legal standards. Meanwhile, consumers are encouraged to exercise due diligence and seek advice to better understand the nature and scope of comparison services.

Published:Tuesday, 10th Jun 2025
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Rate this article

0 Comments

No comments yet. Be the first to share your thoughts.

Insurance News

Europ Assistance Australia Begins Underwriting Its Own Travel Insurance Policies
Europ Assistance Australia Begins Underwriting Its Own Travel Insurance Policies
23 May 2026: Paige Estritori
In a significant development for the Australian travel insurance sector, Europ Assistance Australia (EAA) has been granted a general insurance licence by the Australian Prudential Regulation Authority (APRA). This authorisation enables EAA to underwrite its own travel insurance products, marking a pivotal step in its commitment to the Australian market. - read more
Cover-More and Aon Forge Strategic Partnership to Enhance Travel Insurance Offerings
Cover-More and Aon Forge Strategic Partnership to Enhance Travel Insurance Offerings
23 May 2026: Paige Estritori
In a strategic move to bolster travel insurance services in Australia, Cover-More, a subsidiary of Zurich's Cover-More Group, has entered into a partnership with global professional services firm Aon. This collaboration aims to provide comprehensive travel insurance solutions to Aon's retail clients and employees across Australia. - read more
ATIA Intensifies Efforts to Secure Permanent Travel Insurance Sales Rights for Agents
ATIA Intensifies Efforts to Secure Permanent Travel Insurance Sales Rights for Agents
23 May 2026: Paige Estritori
The Australian Travel Industry Association (ATIA) is actively campaigning to secure the permanent right for travel agents, tour operators, and accredited travel businesses to sell travel insurance at the time of booking. This initiative follows an exemption granted in 2021, which is set to expire in October 2026. - read more
Go Insurance Launches New Cover Amid Global Travel Risks
Go Insurance Launches New Cover Amid Global Travel Risks
15 May 2026: Paige Estritori
In a significant development for Australian travellers, Go Insurance has announced the launch of its War & Armed Conflict Disruption Cover Extension. This new offering aims to provide enhanced protection for travellers navigating the complexities of global risks. The announcement was made in conjunction with Go Insurance's sponsorship of the Australian Travel Industry Association's (ATIA) Beyond Borders on the Road (BBOTR) event, scheduled to take place in Brisbane on 20 May 2026. - read more
1Cover and Adyen Collaborate to Modernise Payment Infrastructure
1Cover and Adyen Collaborate to Modernise Payment Infrastructure
15 May 2026: Paige Estritori
In a strategic move to enhance operational efficiency, Australian travel insurer 1Cover has partnered with global fintech company Adyen to modernise its payment infrastructure across Australia and New Zealand. This collaboration aims to consolidate multiple payment systems into a single platform, thereby improving efficiency and customer experience. - read more


Travel Insurance Articles

The Essential Guide to Travel Insurance for Australian Travelers
The Essential Guide to Travel Insurance for Australian Travelers
Planning a trip is always an exciting experience, but it’s essential to be prepared for unexpected events. This is where travel insurance comes in. For Australian travelers, having the right travel insurance can make all the difference, offering peace of mind and financial protection. - read more
A Step-by-Step Guide to Making Travel Insurance Claims Hassle-Free
A Step-by-Step Guide to Making Travel Insurance Claims Hassle-Free
Travel insurance is a crucial aspect of planning a trip, especially for Australian travelers who venture far and wide. With the vast array of destinations Australians frequent, from exploring the natural wonders of the Outback to adventuring abroad, having a safety net in place can provide peace of mind. - read more
Australia's Most Affordable Destinations for Budget-Conscious Travelers
Australia's Most Affordable Destinations for Budget-Conscious Travelers
Australia, renowned for its stunning landscapes and vibrant cities, can seem dauntingly expensive for travelers. However, exploring this vast country on a budget is not only possible but increasingly popular among Australians. The thrill of uncovering hidden gems and experiencing diverse cultures without overspending has made budget travel a desirable option for many. - read more
Protect Yourself: Understanding Travel Insurance Fraud Risks in Australia
Protect Yourself: Understanding Travel Insurance Fraud Risks in Australia
Travel insurance fraud involves deceitful practices that take advantage of insurance policies designed to offer protection against travel-related risks. It can manifest in various forms, such as exaggerated claims or false reporting of lost items, aiming to gain an undeserved financial benefit from the insurer. - read more
The Essential Guide to Travel Insurance for Australians on a Working Holiday in Canada
The Essential Guide to Travel Insurance for Australians on a Working Holiday in Canada
Welcome to your guide to embark on an amazing journey from Australia to the breathtaking landscapes of Canada on a working holiday. This adventure presents an inviting blend of work and travel, allowing you to immerse yourself fully in Canadian culture while supporting your explorations financially. - read more

Knowledgebase
Umbrella Policy:
An additional insurance policy that provides extra liability coverage beyond the limits of the insured's primary policies.